LIMITED WARRANTY

Each electronic scooter and its individual covered parts sold through VEEHOP online store comes with Manufacturer Limited Warranty for the original purchaser. To be eligible for warranty coverage, proof of product registration and original purchase receipt is required.  

To qualify for warranty, all Scooter purchases must be registered within 30 days of purchase. The Limited Warranty only applies to the original owner for the purpose of personal use.  Regular maintenance is not included with the scooter purchase.

Manufacturer Limited Warranty 

How to file a claim

Customer contacts VEEHOP by emailing info@veehop.com. In the email, customer shall include a description of the alleged issue or defect, product serial number, purchase date and receipt, contact information and photos or videos of the defective part. The technical support team will initial work with you to follow up. If the technical support team determines the covered parts must be replaced, they will provide you with instructions for returning the defective part and receiving the replacement. The team will also inform you whether the replacement is under the warranty. Replacement shall only be shipped to the original purchaser’s address. Do not return any parts except pursuant to VEEHOP’s instructions.

Remedies

After the original purchaser files a warranty claim, the company will evaluate the warranty claim. If the company determines that the defective part is covered under the Limited Warranty, the company will replace such defective parts without charge to the buyer. For the avoidance of doubt, during these warranty periods, the original owner's exclusive remedy and the company’s sole obligation will be that the company will replace such defective parts once they have been returned and determined to be defective from manufacturer error at company’s sole discretion.   

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS OFFERED BY VEEHOP, INCLUDING BUT NOT LIMITED TO THE SCOOTERS, ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE MANUFACTURER PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. OTHERWISE, THE PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE” AND THE ENTIRE RISK OF USE AND PERFORMANCE REMAINS WITH YOU. VEEHOP AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. IN PARTICULAR, KAASPEED-USA, ITS AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY: (A) THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) THAT ANY INFORMATION OR CONTENT OBTAINED THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED.